At Mirela Beads, we are committed to delivering your orders safely and efficiently, no matter where you are in the world.
Order Processing
All orders are processed within 1–2 business days after your order is confirmed. Orders placed on weekends or public holidays will be processed the following business day.
You will receive a confirmation email once your order has been shipped, along with any available tracking information.
Shipping Methods
We use trusted shipping and courier partners to ensure your order arrives securely. Shipping methods may vary depending on your location.
Cash on Delivery (COD)
We offer Cash on Delivery as our primary payment method. Please ensure that someone is available to receive and pay for the order at the delivery address provided.
Shipping Charges
Shipping fees are calculated at checkout and may vary based on your location and the size/weight of your order.
From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.
Order Tracking
Once your order is shipped, we will send you a tracking number via email (where applicable), so you can follow your package’s journey.
Delivery Issues
If your order arrives damaged or is missing items, please contact us at [email protected] within 48 hours of receiving your package. Include your order number and photos, if possible, to help us resolve the issue quickly.
Incorrect Address
Please double-check your shipping address before placing your order. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Contact Us
If you have any questions or need help with your shipment, feel free to reach out to our support team:
Email: [email protected]